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Our policy for returns
Atelier Raluca Mihalceanu accepts returns within 14 working days. You have the first 3 working days to send us an e-mail to office@ralucamihalceanu.com with the message "I return [name and product code]" and 5 more working days to return the package. This means that the product should be returned to our warehouse within maximum 14 working days since you received the product. Please take into consideration that the freight can take up to 5 working days, except when sent via express delivery.
Please read the information below carefully:
Before ordering any product, please carefully check the product on site. You will find all necessary information on the product description page. If you need further information, please contact us at office@ralucamihalceanu.com.
Also, on the same product page, you may zoom the product to be able to study in detail both the material composition and its details.
We recommend you to use the same delivery service for easy return. However, if you want to use a different courier service to return the products, you can choose any other service.
Return charges will be in customer's responsability.
Send the parcel with the product and the invoice or copy of the invoice from the initially received parcel to Atelier Raluca Mihalceanu Srl address.
Street. Libertatii nr.50,
410042, Oradea, Romania
E-Mail: office[@]ralucamihalceanu.com
Phone: 0040722318686
The shipping cost for returning the product will be paid by the customer.
Warning! We do not accept packages with return payment.
Pursuant to the general common laws, on transfer of proprietary over property, applied in Romania, the product is your entire responsibility until it gets back to us.
We recommend before removing the label to carefully check if it is the product you ordered, if it was damaged during transport or during packaging and if it is the right size.
We will not accept the return of any worn products, with removed label, or destroyed package.
Under the conditions set forth under Article 4 paragraph 1 letter b) of the Government Ordinance 130/2000, when purchasing products from shop.ralucamihalceanu.com, the buyer is entitled to return/have his product replaced only once.
Please take into consideration that the products must be returned in their original packaging.
Recurrent cancellation of orders may be considered an abuse.
If we sent you a different product from the ordered one, you can return it at no additional cost. We will bear all transportation costs and will send you the requested product as soon as we receive the package.
These return policies do not affect in any way your rights set forth by the applicable law.